Privacy Policy

Privacy Policy

Effective Date: January 2026

This Privacy Policy applies to the website, forms, services, and text messaging program operated by Renewal by Andersen of WY, MT & Rapid City.

For the purposes of this Privacy Policy, Renewal by Andersen of WY, MT & Rapid City may be referred to as “the Company,” “we,” “us,” or “our.”

This Privacy Policy explains how the Company collects, uses, shares, and protects information that you provide when you visit our website, submit a form, request information, schedule an appointment, communicate with us, or opt in to receive text messages.

Information We Collect

The Company may collect personal information that you voluntarily provide, including:

Name

Phone number

Email address

Mailing address or service address

ZIP code

Project details or service interests

Appointment preferences

Communication preferences

Any other information you choose to provide through our forms, website, phone calls, text messages, emails, or other communication channels

We may also collect basic website and technical information, such as pages visited, form submissions, device information, browser type, IP address, and general interaction data.

How We Use Your Information

The Company may use the information we collect to:

Respond to your inquiry

Contact you about your requested service

Schedule, confirm, or update appointments

Send customer service messages

Send text messages related to your inquiry, appointment, project, or requested services

Send promotional or marketing messages where permitted

Provide estimates, offers, or service information

Improve our website, services, marketing, and customer experience

Maintain records for business, legal, and compliance purposes

Text Messaging and SMS Communications

By providing your mobile phone number and opting in to receive text messages, you agree to receive text messages from the Company.

These messages may include promotional offers, appointment reminders, scheduling updates, customer service messages, project updates, follow-up messages, and other communications related to the Company’s products and services.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message from the Company. For help, reply HELP or contact us at [email protected] or 888-652-2714.

Wireless carriers are not liable for delayed or undelivered messages.

How We Share Information

The Company may share personal information with trusted service providers who help us operate our business and provide services to customers. These may include website hosting providers, customer relationship management platforms, scheduling tools, analytics providers, marketing platforms, payment processors, communication providers, and other vendors that support our business operations.

These service providers are only permitted to use personal information as needed to provide services on our behalf.

The Company may also disclose information when required by law, regulation, legal process, or to protect our rights, property, customers, or business operations.

Text Messaging Opt-In Data and Consent

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

The Company does not sell, rent, transfer, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve performance, support marketing efforts, and enhance the customer experience.

You may be able to adjust your browser settings to limit or block cookies. Some website features may not function properly if cookies are disabled.

Data Security

The Company uses reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of receiving text messages at any time by replying STOP to any text message from the Company.

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, business, and recordkeeping requirements.

Children’s Privacy

Our website, services, and text messaging program are not directed to children under 13.

The Company does not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may contain links to third-party websites. The Company is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Updates to This Privacy Policy

The Company may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date. Your continued use of our website, services, or text messaging program after updates are posted means you accept the updated Privacy Policy.